Legal
Tryst is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights under Australian law.
We collect the following categories of personal information when you use Tryst:
Identity Information: Full name, date of birth, gender identity, and profile photographs (including selfies used for AI verification).
Contact Information: Email address and mobile phone number.
Profile Information: Physical self-description, personality preferences, dietary requirements, adventure level, connection goals, and ideal partner preferences (the "Avatar Builder" data).
Verification Data: Government-issued identification documents, biometric facial data collected during selfie verification, and nationally coordinated criminal history check results processed by our ACIC-accredited partner.
Location Data: GPS coordinates collected when you use the "Near Me" feature or when a date experience is being planned. We do not collect location data in the background.
Usage Data: App interactions, pages visited, features used, and session duration — used solely to improve the product.
Communications: Messages sent through the in-app pre-date chat, post-date reflections, and support requests.
We use your personal information for the following purposes:
Matching: Your profile data, preferences, and personality signals are processed by our AI matching algorithm to identify compatible matches. We do not sell or share this data with third parties for advertising purposes.
Safety and Verification: Identity and background check data is used solely to verify your identity and screen for relevant criminal history. This data is handled by our ACIC-accredited verification partner under strict data handling agreements.
Experience Planning: Location data and dietary/accessibility preferences are used to recommend and book date experiences appropriate for both matched users.
Communications: We use your contact details to send date confirmations, countdown reminders, safety check-ins, and service updates. You may opt out of marketing communications at any time.
Legal Compliance: We may use or disclose your information where required by Australian law, including in response to valid law enforcement requests.
Tryst collects biometric information (facial geometry data) during the selfie verification process. This is classified as sensitive information under the Australian Privacy Act 1988.
We collect this data only with your explicit, informed consent. You may withdraw consent at any time by deleting your account, which will trigger permanent deletion of your biometric data within 30 days.
Biometric data is processed by our AI verification system and is never sold, licensed, or shared with third parties except our verification technology provider, who is bound by equivalent privacy obligations.
Criminal history check results are handled by our ACIC-accredited partner. Tryst receives only a pass/flag/fail outcome — we do not store the full contents of your criminal history check.
We retain your personal information for as long as your account is active. Upon account deletion:
- Profile data and preferences: deleted within 14 days
- Biometric data: deleted within 30 days
- Criminal history check outcomes: deleted within 14 days
- Chat messages: deleted within 7 days
- Booking and transaction records: retained for 7 years as required by Australian tax law
You may request deletion of your data at any time by contacting us at [email protected].
Under the Australian Privacy Act 1988, you have the right to:
Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal retention obligations.
Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe we have mishandled your information.
To exercise any of these rights, contact our Privacy Officer at [email protected]. We will respond within 30 days.
We implement industry-standard security measures including:
- AES-256 encryption for data at rest
- TLS 1.3 encryption for data in transit
- Multi-factor authentication for all internal systems
- Annual third-party security audits
- Mandatory staff privacy training
In the event of a data breach that is likely to result in serious harm, we will notify affected users and the OAIC within 30 days as required by the Notifiable Data Breaches scheme.
Privacy Officer
Tryst Experience (ABN 62 134 292 557)
PO Box 1, Golden Grove SA 5125
Australia
Email: [email protected]
Response time: within 30 business days
This Privacy Policy was last updated: April 2026. We will notify you of material changes via email and in-app notification.